FAQs

Yes, all watches come with a 2-year Timepiece International warranty on the watch movement only. If there is a mechanical fault with the watch movement, we will repair or replace the watch.

Warranty does not cover any form of accidental damage, engraving, water damage, damage to the strap, loss of stones or the plating/colour. If you need to make a warranty claim, please get in touch with us and we will assist you.

Warranty repairs will take 5-28 days depending on the fault. Please note that we don’t stamp the warranty booklets.

No, we do not. We only sell brand new 100% authentic watches. We source our products directly from reputable suppliers.

Yes. Our watches are delivered in the official box from the manufacturer.

Yes.

Our watches are sourced from our trusted and reputable suppliers, with whom we have built strong business relationships. Due to this, we are able to offer the watches at an affordable cost to you.

Please read our specific section on returns for faulty items, located here: Delivery & Returns

We do not offer in-house watch servicing or repairs.

All of our watches come with complete bracelet links. Occasionally, this will mean that the watch will be too loose for your wrist. Before you checkout, you will be prompted to add a watch kit to your order. Using this kit, you will be able to remove the links from the comfort of your own home.

For instructions on how to do this, please visit: How to Resize Your Watch Bracelet

If you did not purchase the kit, that’s no problem! Simply take your new watch to a watch repair retailer who will be able to remove the links for you at a small
cost.

The water resistance of your watch is listed within the watch description in the product section.

30m/3ATM/3 bar – Wearable while water is being splashed but not under any pressure.

50m/5ATM/5 bar - Wearable around sinks, during swimming*, athletic sports and in shallow waters, but not while snorkelling or scuba diving.

100m/10ATM/10 bar - Wearable around sinks, during swimming, poolside diving and snorkelling, but not while jet-skiing or scuba diving.

200m/20ATM/20 bar - Wearable around sinks, during swimming, poolside diving, snorkelling and jet skiing, but not while scuba diving.

*For peace of mind, we recommend checking with the manufacturer because, at this level, testing practices and definitions may vary from brand to brand.

To ensure the safety of your watch against water damage, please note the below:

Make sure the crown is always pushed in when you’re not changing the time/date. This is very important to ensure no water gets into the watch and damages it. It is best practice to only have the crown pulled out when changing the time and date.

As mentioned in the returns section, Timepiece International will not be responsible for any water damage.