Our Products

Do you offer warranties on your watches?

Yes, all watches come with a 2-year Timepiece International warranty on the watch movement only. If there is a mechanical fault with the watch movement, we will repair or replace the watch.

Warranty does not cover any form of accidental damage, engraving, water damage, damage to the strap, loss of stones or the plating/colour. If you need to make a warranty claim, please get in touch with us and we will assist you.

Warranty repairs will take 5-28 days depending on the fault. Please note that we don’t stamp the warranty booklets.

Do you sell second-hand or fake/replica watches?

No, we do not. We only sell brand new 100% authentic watches. We source our products directly from reputable suppliers.

Do your watches include a watch box?

Yes. Our watches are delivered in the official box from the manufacturer.

Do your watches include batteries?


Why are your prices so low?

Our watches are sourced from our trusted and reputable suppliers, with whom we have built strong business relationships. Due to this, we are able to offer the watches at an affordable cost to you.

What if my watch stops working?

Please read our specific section on returns for faulty items, located here: Delivery & Returns

Can I get my watch serviced or repaired through your store?

We do not offer in-house watch servicing or repairs.

What if my watch doesn’t fit my wrist?

All of our watches come with complete bracelet links. Occasionally, this will mean that the watch will be too loose for your wrist. Before you checkout, you will be prompted to add a watch kit to your order. Using this kit, you will be able to remove the links from the comfort of your own home.

For instructions on how to do this, please visit: How to Resize Your Watch Bracelet

If you did not purchase the kit, that’s no problem! Simply take your new watch to a watch repair retailer who will be able to remove the links for you at a small

How water resistant is my watch?

The water resistance of your watch is listed within the watch description in the product section.

30m/3ATM/3 bar – Wearable while water is being splashed but not under any pressure.

50m/5ATM/5 bar - Wearable around sinks, during swimming*, athletic sports and in shallow waters, but not while snorkelling or scuba diving.

100m/10ATM/10 bar - Wearable around sinks, during swimming, poolside diving and snorkelling, but not while jet-skiing or scuba diving.

200m/20ATM/20 bar - Wearable around sinks, during swimming, poolside diving, snorkelling and jet skiing, but not while scuba diving.

*For peace of mind, we recommend checking with the manufacturer because, at this level, testing practices and definitions may vary from brand to brand.

To ensure the safety of your watch against water damage, please note the below:

Make sure the crown is always pushed in when you’re not changing the time/date. This is very important to ensure no water gets into the watch and damages it. It is best practice to only have the crown pulled out when changing the time and date.

As mentioned in the returns section, Timepiece International will not be responsible for any water damage.


How do I order a watch from your online store?

To order a watch, simply browse our website, select the watch you like and click the 'Add to Cart' button. You can then proceed to the checkout, choose your method of payment and follow the steps to complete your order.

How do I track my order status?

Once your order is confirmed, we will provide you with a tracking number and a link to track your shipment. You can then conveniently check the status of your order by clicking on the provided link.

What payment methods do you accept?

We accept various payment methods, including credit and debit cards and other secure online payment options. We also offer payment via Clearpay.

Do you offer gift wrapping and personalised messages for purchases?

No we don’t, however, the watch box is wrapped in tissue paper and also arrives with a branded tote bag, which is included with every order. This makes for the perfect, branded gift!

Delivery & Returns

What is your shipping policy and delivery timeframe?

Our shipping policy and delivery timeframes vary depending on your location.

If you are UK based, you can expect to receive your package within two business days, given that you placed your order early in the day.

International order delivery timeframes will vary, but can be determined at checkout.

Please view our delivery page for more information: Delivery & Returns

How much does delivery cost?

If you are ordering within the UK, delivery is free.

For International orders, delivery costs will vary and can be determined at checkout.

Please see our delivery page for more information: Delivery & Returns

How is my watch protected during transit?

Your watch will arrive in the official watch box from the manufacturer, which is then wrapped in tissue paper. Your item will also be protected by recyclable paper and securely contained within a double walled shipping box.

Do you ship internationally?

Yes, we do.

What is your returns policy?

We offer a 14-day return policy. If you're not satisfied with your purchase, you can return the watch in its original condition for a refund or exchange.

Please review our returns policy for detailed instructions and information, located here: Delivery & Returns

What happens if I change my mind?

We understand that in some circumstances you may feel as though your new watch doesn’t quite suit you. That’s no problem! Simply let us know within 14 days, and follow our returns procedure, located here: Delivery & Returns

When will I receive my refund?

Most refunds are processed on the same day that the returned item is received. Once processed, your refund will be issued to the payment method you used to place your order. We will let you know by email when your refund has been issued. Please note, it may take up to 14 days for the money to reach your account.

Getting in Touch

How can I contact you?

The easiest way to reach us is by using our contact form located here: Contact Us

In the 'Contact Us' section you will also find other ways to get in touch.